For All Your Custom Gem
Email us for all your
requirements or queries at firstname.lastname@example.org We have
your emails answered by our professional operations team and not a
bunch of smart talking sales staff. Each email is discussed within
the team and recommendations made based on your requirements and
budget constraints. Communications by email is beneficial to you and
us, this is because there is a written record that you can always
refer to. The information provided in our emails can serve as a
reference point in your future communications with Directstones or
even with other gem providers. A telephone conversation is verbal
and commitments and issues raised by you and us never get recorded
for future access are use.
However if you feel it necessary to be
contacted on the telephone, please provide us with
your phone number. Let us know if it is a cell or fixed line, and
the time when it would be convenient for you to receive our call.
The country and state where you reside will also be required to
allow us take care of differences in time zones. In the email
providing these details, mention a brief note on what the discussion
will be about. We will then direct your query to the professional
who has expertise on that particular issue. For example,
if you need to know whether a partiuclar emerald gemstone will
fit your pendant mounting, the right person to handle your query
would be a jewelry production expert. On the other hand if you wish
to know whether a particular emerald gem is suitable for a
ring, we will have our expert dealing in emeralds contact you.
You can also let us know if you wish to
receive a short message on your cell (SMS) when an email reply has
been sent to you. In this case we will need your cell phone number,
you should also let us know whether the phone number you provide us
is for a fixed line or cell phone. With the SMS message, you can
instantly know that your query has been replied to and reach for
access to your email.
General Questions And
(a) How is payment to be made:
We accept Paypal, bank transfers and Western Union Transfers for
payment. We however do not recommend Western Union for first time
(b) Can a buyer return merchandise:
Returns are accepted only if the stones do not match the
description and specifications that has been agreed with the buyer.
We will replace the returned gems and ensure that they match the
agreed specifications. Since these are custom cut gems, we will not
accept returns for any other reason.
(c) When will the stones be shipped:
The gemstones will be shipped within a week and upto four weeks
of receiving payment. The exact shipping scheduled will be told to
you during the discussion stage and before you confirm the order
(d) What is the mode of
shipment: All stones are normally shipped through FEDEX,
a tracking number will be given to you once the shipment is made.
EMS or even ordinary mail service shipments can also be done. In the
case of EMS and ordinary mail service we cannot guarantee the
shipment as these services are governed, controlled and handled by
unfriendly regulations. We recommend FEDEX as the shipment mode for
all merchandise. Shipping charges for FEDEX are in the
range of 25 U.S$ to 100 U.S$ depending on the volume purchased and
the destination country.
(e) Do the stones have authenticity certificates: Such
certificates can be provided through email at an additional charge.
The certificate states the authenticity and also any type of
treatment done for the gemstone. A fee of around 15 U.S$ to 50 U.S$
per gemstone is charged. Exact charges will depend on the specific
gem for which the certificate is needed.
(f) How many stones do I have to buy:
You can buy as few as one single stone and as many as you
require. We will procure and custom cut the stones for you. You need
not be restricted by the number or types of gems that you see on our
website. Just let us know what you need.
(g) Can a complete jewel be made: The
Directstones gem resource is fully owned by Kaisilver, the worlds
leading online custom jewelry provider. We can make a complete jewel
for you in gold or sterling silver with the gemstone of your choice.
Let us know the design that interests you, your choice of gemstone
and dimension details if relevant. We will email you a specific
(h) Can I trust Directstones:
This is a question relevant to every online resource. The fact
is an online property of Kaisilver should give you confidence and
peace of mind. You can do a check on google for the word Kaisilver
or for Kaisilver fraud and see if you come across any negative
reviews. It really is not very hard to check business reputations
online these days. However, if you are still not convinced, we would
suggest that you work with any other gem provider. We really do now
wish to keep proving how credible and honest we are.
(i) Which countries does Directstones
ship to: We ship worldwide through FEDEX, please read the
shipping information on (c) above.
Kaisilver is today regarded as the global
leader in online custom made jewelry. One of the major reasons for
our success has been the unflinching dedication to produce high end
custom made jewelry in gold or sterling silver. With complete
control over the entire production process, we offer a degree of
personalization that no other jeweler can match. The gemstones used
in producing our jewelry are handpicked and custom cut. Selection is
made from over 200 million carats of gems sent in by the worlds
largest gem manufacturers and miners. While remaining focused on the
custom jewelry sector, we have recently decided to respond to buyer
requirements for gems. Jewelry lowers and small sized jewelry shops
often find it difficult to get handpicked gems in small quantities.
Many requirements are for single pieces, but quality is important.
Kaisilver jewelry is proudly worn by over
9,000 jewelry lovers in 17 nations. With the complete absence of
marketing and advertising gimmicks, we have also relied fully on
buyer satisfaction to stay and grow in business. Our buyers
include, politicians, fashion models, government officials,
members of the armed forces, resort and casino owners, sportsmen,
journalists and news readers, doctors and surgeons, professors and
students, lawyers, housewives, financial experts and others.
The process to order gems and custom
jewelry at Kaisilver is similar. We do not expect you to make a rush
purchase. We do wish that you take the time to discuss your
requirements with our experts. They will be in a position to
provide constructive suggestions that will guide you to make well
informed buying decisions. Email all your requirements to email@example.com provide as
much inputs as possible to help us make relevant suggestions. For
example if you are keen on getting a green gemstone but, are not
particular about it being an emerald mention this in your email. Our
gem experts might suggest a green tourmaline or even a peridot
instead of an emerald. This suggestion would reduce our profit
margins but will give you a gem that, is much cheaper and even more
durable as compared to an emerald. When it comes to
payments we offer some very suitable
options. Paypal is the preferred form of payment,
it is fair to the buyer and seller. The buyer when using paypal
never needs to reveal credit card of bank information to the seller.
We also accept direct bank transfers but prefer to
do this on a case by case basis. When it comes to online
transactions these days, both buyer and seller are afraid of
frauds. It is quite possible that you do not feel comfortable
working with us at Kaisilver. We sometimes feel a little
uncomfortable with certain transactions too and prefer to keep away
from them. There have always been fears of processing payments
through Western Union money transfers. With the latest fraud
reports, fake sellers and even fake buyers have been pulling off
many online frauds using this mode of payment. At the same time we
do understand that armed forces from the U.S who are stationed in
various global positions sometimes have no other mode of payment
besides Western Union. We therefore accept this mode of payment but
at the same time, request you to avoid this mode if you do not feel
comfortable using it. Shipping is done through
FEDEX and you can expect a production lead time of around 4 to 5
weeks from the date of order confirmation and receipt of payment.
Every jewel is fully custom made and requires the complete attention
and concentration of highly skilled craftsmen. When it comes to
gems, we could provide faster lead times and this can be discussed
for each specific order.
Below are a few comments from some of our
buyers. As mentioned above we have a very serious interest in buyer
satisfaction since our very existence depends solely depends on
satisfied buyers. A high degree of repeat orders and a large
number of orders being received through buyer recommendations has
been at the heart of our success. Kaisilver buyers include people
from all professions and walks of life. Fashion models, sportsmen,
politicians, lawyers, financial experts, doctors and surgeons,
members of the armed forces, newsreaders and journalists, students,
casino and resort owners make up most of our buyer
|.......received ring yesterday as you promised. it is
stunning, more beautiful than i expected. the design and
craftsmanship are outstanding. thank you again, it has been a
pleasure doing business with you. i will highly recommend you
to everyone i know, and look forward to doing business with
you in the future. your entire staff has been professional and
you displayed a high degree of honesty and integrity
throughout the transaction. thank your staff and your
craftsman for their incredible work. please feel free to use
me as a reference as a EXTREMELY satisfied customer. take
care, i wish you all well. Lt. Colonel James William Brady
USA, Ret. Beverly Hills, Florida|
|Thank you very much for all your information and help
with the production and safe delivery of the ring. It is
indeed more than I had hoped forand I'm sure will be a winner
with my wife. It is a shame that other firms can not be as
helpful, you are all to be congratulated - Thank you again.
Mr.Peter Keeble, U.K.|
The ring arrived and it is beautiful. Thank you for
such a wonderful job. I will be looking at your website over
the next couple of weeks to place an additional order. Your
workmanship and pricing is excellent.
Dr. David Williams,