gemstones from kaisilver.

Custom Jewelry And Gemstones From Thailand

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Contact Us

  Directstones For All Your Custom Gem Requirements       

Email us for all your requirements or queries at We have your emails answered by our professional operations team and not a bunch of smart talking sales staff. Each email is discussed within the team and recommendations made based on your requirements and budget constraints. Communications by email is beneficial to you and us, this is because there is a written record that you can always refer to. The information provided in our emails can serve as a reference point in your future communications with Directstones or even with other gem providers. A telephone conversation is verbal and commitments and issues raised by you and us never get recorded for future access are use.

However if you feel it necessary to be contacted on the telephone, please provide us with your phone number. Let us know if it is a cell or fixed line, and the time when it would be convenient for you to receive our call. The country and state where you reside will also be required to allow us take care of differences in time zones. In the email providing these details, mention a brief note on what the discussion will be about. We will then direct your query to the professional who has expertise on that particular issue. For example,  if you need to know whether a partiuclar emerald gemstone will fit your pendant mounting, the right person to handle your query would be a jewelry production expert. On the other hand if you wish to know whether a particular emerald gem is suitable for a ring, we will have our expert dealing in emeralds contact you.

You can also let us know if you wish to receive a short message on your cell (SMS) when an email reply has been sent to you. In this case we will need your cell phone number, you should also let us know whether the phone number you provide us is for a fixed line or cell phone. With the SMS message, you can instantly know that your query has been replied to and reach for access to your email.


General Questions And Answers

(a) How is payment to be made: We accept Paypal, bank transfers and Western Union Transfers for payment. We however do not recommend Western Union for first time buyers.

(b) Can a buyer return merchandise: Returns are accepted only if the stones do not match the description and specifications that has been agreed with the buyer. We will replace the returned gems and ensure that they match the agreed specifications. Since these are custom cut gems, we will not accept returns for any other reason.

(c) When will the stones be shipped: The gemstones will be shipped within a week and upto four weeks of receiving payment. The exact shipping scheduled will be told to you during the discussion stage and before you confirm the order with payment.

(d) What is the mode of shipment: All stones are normally shipped through FEDEX, a tracking number will be given to you once the shipment is made. EMS or even ordinary mail service shipments can also be done. In the case of EMS and ordinary mail service we cannot guarantee the shipment as these services are governed, controlled and handled by unfriendly regulations. We recommend FEDEX as the shipment mode for all merchandise. Shipping charges for FEDEX are in the range of 25 U.S$ to 100 U.S$ depending on the volume purchased and the destination country.

(e) Do the stones have authenticity certificates: Such certificates can be provided through email at an additional charge. The certificate states the authenticity and also any type of treatment done for the gemstone. A fee of around 15 U.S$ to 50 U.S$ per gemstone is charged. Exact charges will depend on the specific gem for which the certificate is needed.

(f) How many stones do I have to buy: You can buy as few as one single stone and as many as you require. We will procure and custom cut the stones for you. You need not be restricted by the number or types of gems that you see on our website. Just let us know what you need.

(g) Can a complete jewel be made: The Directstones gem resource is fully owned by Kaisilver, the worlds leading online custom jewelry provider. We can make a complete jewel for you in gold or sterling silver with the gemstone of your choice. Let us know the design that interests you, your choice of gemstone and dimension details if relevant. We will email you a specific price quote.

(h) Can I trust Directstones: This is a question relevant to every online resource. The fact that is an online property of Kaisilver should give you confidence and peace of mind. You can do a check on google for the word Kaisilver or for Kaisilver fraud and see if you come across any negative reviews. It really is not very hard to check business reputations online these days. However, if you are still not convinced, we would suggest that you work with any other gem provider. We really do now wish to keep proving how credible and honest we are.

(i) Which countries does Directstones ship to: We ship worldwide through FEDEX, please read the shipping information on (c) above.


Who Is Kaisilver?

Kaisilver is today regarded as the global leader in online custom made jewelry. One of the major reasons for our success has been the unflinching dedication to produce high end custom made jewelry in gold or sterling silver. With complete control over the entire production process, we offer a degree of personalization that no other jeweler can match. The gemstones used in producing our jewelry are handpicked and custom cut. Selection is made from over 200 million carats of gems sent in by the worlds largest gem manufacturers and miners. While remaining focused on the custom jewelry sector, we have recently decided to respond to buyer requirements for gems. Jewelry lowers and small sized jewelry shops often find it difficult to get handpicked gems in small quantities. Many requirements are for single pieces, but quality is important.

Kaisilver jewelry is proudly worn by over 9,000 jewelry lovers in 17 nations. With the complete absence of marketing and advertising gimmicks, we have also relied fully on buyer satisfaction to stay and grow in business. Our buyers include, politicians, fashion models, government officials, members of the armed forces, resort and casino owners, sportsmen, journalists and news readers, doctors and surgeons, professors and students, lawyers, housewives, financial experts and others.

How To Order?

The process to order gems and custom jewelry at Kaisilver is similar. We do not expect you to make a rush purchase. We do wish that you take the time to discuss your requirements with our experts. They will be in a position to provide constructive suggestions that will guide you to make well informed buying decisions. Email all your requirements to provide as much inputs as possible to help us make relevant suggestions. For example if you are keen on getting a green gemstone but, are not particular about it being an emerald mention this in your email. Our gem experts might suggest a green tourmaline or even a peridot instead of an emerald. This suggestion would reduce our profit margins but will give you a gem that, is much cheaper and even more durable as compared to an emerald. When it comes to payments we offer some very suitable options. Paypal is the preferred form of payment, it is fair to the buyer and seller. The buyer when using paypal never needs to reveal credit card of bank information to the seller. We also accept direct bank transfers but prefer to do this on a case by case basis. When it comes to online transactions these days, both buyer and seller are afraid of frauds. It is quite possible that you do not feel comfortable working with us at Kaisilver. We sometimes feel a little uncomfortable with certain transactions too and prefer to keep away from them. There have always been fears of processing payments through Western Union money transfers. With the latest fraud reports, fake sellers and even fake buyers have been pulling off many online frauds using this mode of payment. At the same time we do understand that armed forces from the U.S who are stationed in various global positions sometimes have no other mode of payment besides Western Union. We therefore accept this mode of payment but at the same time, request you to avoid this mode if you do not feel comfortable using it. Shipping is done through FEDEX and you can expect a production lead time of around 4 to 5 weeks from the date of order confirmation and receipt of payment. Every jewel is fully custom made and requires the complete attention and concentration of highly skilled craftsmen. When it comes to gems, we could provide faster lead times and this can be discussed for each specific order.

Buyer Testimonials.

Below are a few comments from some of our buyers. As mentioned above we have a very serious interest in buyer satisfaction since our very existence depends solely depends on satisfied buyers. A high degree of repeat orders and a large number of orders being received through buyer recommendations has been at the heart of our success. Kaisilver buyers include people from all professions and walks of life. Fashion models, sportsmen, politicians, lawyers, financial experts, doctors and surgeons, members of the armed forces, newsreaders and journalists, students, casino and resort owners make up most of our buyer list.

.......received ring yesterday as you promised. it is stunning, more beautiful than i expected. the design and craftsmanship are outstanding. thank you again, it has been a pleasure doing business with you. i will highly recommend you to everyone i know, and look forward to doing business with you in the future. your entire staff has been professional and you displayed a high degree of honesty and integrity throughout the transaction. thank your staff and your craftsman for their incredible work. please feel free to use me as a reference as a EXTREMELY satisfied customer. take care, i wish you all well. Lt. Colonel James William Brady USA, Ret. Beverly Hills, Florida
Thank you very much for all your information and help with the production and safe delivery of the ring. It is indeed more than I had hoped forand I'm sure will be a winner with my wife. It is a shame that other firms can not be as helpful, you are all to be congratulated - Thank you again. Mr.Peter Keeble, U.K.

The ring arrived and it is beautiful. Thank you for such a wonderful job. I will be looking at your website over the next couple of weeks to place an additional order. Your workmanship and pricing is excellent.
Thanks again,
Dr. David Williams, U.S






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